What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email with tracking number as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I cancel my order?
Orders are processed and sent to our fulfillment center within 24 hours of the order being completed. We can cancel an order if we are notified within 18 hours of your order being placed. Orders cannot be cancelled after this 18 hours window. Preorders and special orders cannot be cancelled as the funds have already been sent to the manufacturer to secure your watch. Moreover, you are responsible for all the charges (if any) for cancellation of the order.
How do I track my package?
When your package has shipped you will receive an email containing a tracking number. Can't find the tracking email? Please email shipping@xchoix.com for assistance.
Are the NEW watches you sell 100% authentic?
Yes, XCHOXI.com is an Authorized Dealer of ALL the brands/watches we carry and they all come with full manufacturer warranties that are honored internationally. All of our NEW watches sold are 100% Authentic Guaranteed, brand new, unworn and come in the original manufacturer packaging.
Pre-owned watches are not covered by above statement.What payment methods do you accept?
You can purchase on our website using a debit or credit card. We additionally offer support for Shopify pay, Paypal, Alipay, Apple Pay and Google Pay. You can chose these payment methods at checkout.
What are the duties required for my country?
Potential import taxes might be imposed by your government and we can’t predict any possible duties/taxes that may be required in your country. Duties & taxes are not included in your order total and are the responsibility of the customer.
Does my watch come with a warranty?
All of the brands we carry come with an International manufacturer warranty.* All warranty issues are to be handled directly with the watch manufacturer, so be sure to keep your electronic invoice for proof of purchase from an Authorized Retailer. Contact the manufacturers directly using the information in your warranty booklet or the manufacturer's website for complete warranty terms and repair instructions. Typically the manufacturer's warranty does not cover: battery, crystal, strap or bracelet; damage resulting from improper handling, lack of care, accidents or normal wear and tear; damage from contact with objects; water damage.
Which currency will I be charged in?
We currently only support USD for charging our customers. If your credit or debit card use another currency, then you will be charged in that currency. Your bank will apply the corresponding conversation rate of the currency you choose.
The watch I just received isn’t working, is damaged, or is defective. What should I do?
Please contact us at cs@xchoix.com within 48 hours of receipt for further assistance. We'll make sure you receive a working watch. You can include a brief description and cell phone picture of the watch/damage to expedite the process. If defects occur after wearing the watch, please contact the manufacturer to submit a warranty claim.
How long will it take to get my preorder?
Estimated shipping dates are listed on the preorder product page. We will ship as soon as the item(s) become available and you'll receive a tracking number via email. Ship dates are estimates and subject to change without notice.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).